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Optimizing Application Management Outsourcing: Best Practices to Reduce TCO and Increase Business Value
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With the first generation of outsourcing's initial goals of cost reduction and system stability achieved, it is time to take the next step to further improve quality, scalability and enhance business performance. Learn specific best practices for reducing costs and improving business performance based on hundreds of successful application management engagements among the Global 2000. These include:
Manage support activities by business value
Consolidate support portfolios
Measure "business services management"
Minimize support processing costs
Implement rigorous security measures
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Syntel white paper, free, technical document, outsourcing, reduce cost, business performance, global 2000, TCO, Total Cost of Ownership, Optimizing Application Management Outsourcing,
Syntel white paper
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