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Managing a dynamic contact center requires an understanding of who the customer is, identifying intent, and then directing the customer to the most cost effective resource. This blending of interaction streams drives higher utilization of resources, and also provide growth opportunities for your agents.

Register now for this webinar on Wednesday, May 8, 2013 at 11:00am PST/ 2:00pm EST and you will learn:
  • Limitations of traditional call center routing
  • How to match the right customer to the right resource
  • How one-to-one routing can create a memorable and meaningful customer experience
This webinar will also discuss three use cases for a better one-to-one customer experience.

Genesys Labs, Genesys Labs:Live Webinar, One-to-One Customer Service. Best Practice #2: One-to-One Routing, customer, Call Centers, contact center, customer interaction, mobile application, Call Center, social media, Customer Service
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Genesys Labs
The resource is available from the link above.
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