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The purpose of this paper is to assist readers in a successful upgrade from Microsoft CRM 1.2 to Microsoft Dynamics CRM 3.0. The paper reviews the key components one should prepare in their environment that are important for a successful upgrade to Microsoft Dynamics CRM 3.0. The paper lists best practices that should be followed for the Microsoft Dynamics CRM environment. If the environment does not meet the criteria, a person should still experience a successful upgrade to Microsoft Dynamics CRM 3.0. The recommendations discussed in this paper will greatly improve performance of the Microsoft Dynamics CRM environment.

Keywords
Microsoft Corporation, Microsoft Dynamics CRM 3.0 Upgrading Best Practices, Microsoft CRM 1.2 environment, CRM, Customer Relationship Management, Microsoft Dynamics CRM, Microsoft Dynamics CRM 3.0
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Microsoft Corporation
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