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Virtualization, it's not just trendy, it's inevitable. The future of contact center environments is in voice and data convergence using IP-based infrastructures. One key reason is that IP technologies continue to make it easier and cheaper to move data. Also, with the solid track record of IP infrastructures, there's no longer a reason to keep agents next to the data center. The data can easily come to them, wherever they are in the world.

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Virtualizing Contact Centers: The EDS-Avaya Approach, Avaya, Avaya Complimentary White Paper, Data and voice convergence, IP technologies, IP infrastructures, Virtualization, IP-based infrastructures
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Virtualizing Contact Centers: The EDS-Avaya Approach
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