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It is said nowadays that whether one buys a cup of coffee, a holiday, a house or a car the decision of purchasing has to be emotional. More importantly it is a crucial factor in customer retention and loyalty. Customer satisfaction is the underpinning factor in customer experience. Customer should feel good in doing business with the product or the service provider.

What you can learn from the eBook:
  • Good Customer Relations - Why Is It Important?
  • Understanding Your Customers
  • How to Calculate Customer Lifetime Value
  • How to Keep Your Customers Happy
  • How to Get Your Customers to Say "WOW!"?
  • Proven Methods of Customer Retention
  • The Art of Customer Follow-up
  • Loyalty Marketing Program
  • Promotional Items to Enhance Customer Relations
  • Handling Customer Complaints
  • How to Deal with Difficult Customers
  • Introducing the Seven Deadly Sins of Customer Service
  • Customer Relationship Management (CRM) Software - The Benefits
  • Choosing the CRM Program
  • Customer Services Over the Phone
Additionally, you will also receive a weekly newsletter delivered to your inbox courtesy of thinkaboutCRM.com.

Keywords
thinkaboutCRM.com, thinkaboutCRM.com:eBook, Maintaining Customer Relations and Why Is It Important? - Free 46 page eBook, customer, CRM, customer relationship, customer relationship management, crm software, Customer Service, customer lifetime value, Mark
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