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Midsized businesses generally have smaller workforces, lower budgets, and less complex IT environments than enterprise organizations; yet must meet the same types of demands and optimize service levels, control costs, and align IT with what matters to the business. This goal is achievable by delivering service management through the IT Infrastructure Library (ITIL®). This white paper discusses ways to implement core ITIL best practices to improve IT service delivery and support.

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BMC Software, BMC Software White Paper, ITIL for the Midsized Business, IT Infrastructure Library, ITIL,
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