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This eBook series is made up of  3 introductory guides to Call Center Metrics, Desktop Support Metrics and Service Desk Metrics. Each metric page includes a definition, reasons of importance & key correlations.

Keywords
Service Desk Metrics, Desktop Support Metrics, Call Center Metrics, Metrics and Measures, KPIs
Offered by
Jeff Rumburg | MetricNet
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eBook Series Pr... MetricNet Intro... 1216 KB
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