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The technology landscape has changed in the last decade, with the transition to IP switching and SIP systems well under way. A contact center based on SIP technology offers you the opportunity to handle not only multiple channels such as email, chat, SMS, social media, mobile and video but also interactions across channels.

Register now for this webinar on:
Wednesday May 22, 2 PM Eastern / 11 AM Pacific (U.S. and Canada)
Wednesday May 22, 3 PM British Summer Time (EMEA countries)
Thursday May 23, 9 AM Singapore / 11 AM Sydney (APAC countries)

Keith Dawson from Ovum will discuss ways in which you can approach the technology deployment decision for building the next-generation Contact Center. You will also learn:
  • How to build a roadmap to transition from legacy contact centers based on ACD/PBX switching systems to a more modern, flexible, fully-capable contact center based on SIP
  • Trends and issues that you should be aware of during the migration, planning and procurement period
  • What steps you can take to future proof your contact center
Whether you have a 10 agent center, or multiple contact centers with over 1000 agents, this webinar will help you understand how SIP delivers your next-generation customer service platform.

Keywords
Genesys Labs, How SIP Delivers Your Next-Generation Customer Service Platform featuring Keith Dawson from OVUM, contact center, customer, Customer Service, Call Center, social media
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Genesys Labs
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