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You can be armed with vast amounts of performance metrics, but if you don't know what users are actually experiencing, you don't have the real performance picture. While this measure is critical, it is one many organizations fail to consistently capture. This paper looks at the challenges of user response monitoring, and it shows how you can overcome these challenges and start to get a real handle on your infrastructure performance and how it impacts your users' experience.

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CA Technologies, CA Technologies:White Paper, Get the Whole Picture, it organization, it infrastructure
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