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Midsized organizations are becoming increasingly dependent on IT solutions. As automated systems become more critical to keeping the business running smoothly, they increasingly dictate that service desk personnel must handle problems more efficiently and effectively. This often presents a challenge for midsized companies, many of which simply lack the IT staff and budgets needed to manage the help desk software solutions designed for large enterprises.

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BMC Software, BMC Software White Paper, Four Steps to Developing a Service Management Strategy for Midsized Business, automated systems, help desk software, large enterprises, service desks
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