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A robust Configuration Management Database (CMDB) is the heart of a successful service knowledge management system. It is the faithful source of configuration details and relationships people rely on to manage services throughout their lifecycle. Like personal relationships, building and maintaining an effective CMDB is a commitment that requires care and attention to get the best value.

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ServiceNow, ServiceNow:On-Demand Webinar, Fall in Love with Configuration Management, knowledge management, database
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