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Service level management depends upon the cooperative and proactive actions of both the service desk and the operations team. While BMC has always had its service desk offerings and operations tools, now the company has bridged the gap by connecting event correlation with service modeling and incident handling. These tightly integrated solutions represent an advanced approach to service management that brings together the service desk and the operations team along with their toolsets.

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BMC Software, Free BMC Software White Paper Download, Technical Document, Enterprise Management Associates: Ensuring Business Services with Best Practice Solutions,
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