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Enterprises have committed to IP telephony, and completing the conversion to VoIP is just a matter of time and money. VoIP equipment sales surpassed TDM in 2003, and Infonetics projects that 89% of worldwide enterprise voice lines will be IP-PBX based for calendar year 2008. However, while IP telephony is moving into its second decade with enormous momentum, most users are still waiting for full convergence and voice-enabled applications. Increased network efficiencies have been the primary benefit of IP telephony to date as enterprises struggle with infrastructure and organizational issues. These first-generation benefits have been considerable, but the focus is now shifting to converged applications, with the initial spotlight on Unified Communications (UC).

Learn more about Unified Communications and how users and businesses can achieve next-generation benefits.

Keywords
ShoreTel, Inc., ShoreTel, Inc.:White Paper, Demystifying Unified Communications, telephony, ip, VoIP, Unified Communications, ip pbx, PBX
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