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Your Customers Are Changing Channels. Can You Keep Up? 3 Steps to Mastering Cross-Channel Conversations. Get essential Gartner research and learn the trends in consumer attitudes and preferences, all gleaned from a survey of 8,000 consumers in 16 countries. Get started today on Genesys' 3 recommended steps and learn how you can engage all of your customers — no matter how they choose to talk to you.

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Creating Great Customer Conversations, Genesys, Genesys Complimentary White Paper, Gartner's Magic Quadrant for E-Services Suites, Cross-Channel Conversations
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Creating Great Customer Conversations
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