Join an existing group to participate in the group discussions or create a new group of your own to create discussions around topics of interest to you and your work.

+ create group

MY RESOURCESmore

Find info or add new info to your ITmodelbook. You can find white papers, technology reports, business analysis, webinars, presentations and more. You can also share your own authored content and resources you like by adding this info.

+ add resource

Online Users=0

Resources you may like

Continuous Customer Dialogues: Strategies for growth and loyalty in multi-channel customer-oriented organizations

Share within ITmb

Share This Resource

Share with: Connections

or

Share with: Groups

Leading customer-oriented companies see every customer interaction as an opportunity to retain a valued customer, increase revenue, build loyalty or strengthen a brand. These enterprises look to customer relationship management solutions to help them connect with customers, anticipate their needs and deliver the products and services customers want. The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.

This white paper discusses how delivering a consistently positive experience to the customer through an ongoing, multi-channel dialogue enhances value for both parties over the lifetime of the relationship.

Keywords

Continuous Customer Dialogues: Strategies for growth and loyalty in multi-channel customer-oriented organizations, Infor, Infor Complimentary White Paper, customer-oriented companies, multi-channel touchpoints, customer relationship management solutions

Offered by

Continuous Customer Dialogues: Strategies for growth and loyalty in multi-channel customer-oriented organizations

URL

Files

The resource is available from the link above.

Bookmark to

My ITmodelbook add

Group ITmodelbooks

'SAVE $50 on Webroot SecureAnywhere Complete 2013. Only $29.99 (Reg.Price $79.99) Complete protection for your PCs. Limited Time Only!'

'Create a Memorable Online Experience - Get $40 per Lead'

Continuous Customer Dialogues: Strategies for growth and loyalty in multi-channel customer-oriented organizations

Latest reports from top IT companies:

SAP HP Janrain HubSpot PrepLogic Motorola BNP Media Informatica Microsoft Jobvite