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This paper investigates the problems associated with client management; explains the ITIL best practices for client management, and how they address the problems; and evaluates how BMC Software's closed loop client management solutions fit into the ITIL best practice model, to reduce costs, improve response, and avoid risk.

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BMC Software, BMC Software White Paper, Connecting Business and IT Goals with Closed Loop Client Management, client management problems, ITIL Best Practices,
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