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That means it's time to start shopping for a contact center phone system. But once you start, you soon find there are a huge, bewildering variety of features, options and approaches to choose from. So you need to do a lot of homework before making your choice.

This guide highlights five issues to consider that will help you get the features you need, avoid costly mistakes, and ask vendors the right questions.

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Compare Business Products, Compare Business Products:Guide, Choosing a Contact Center for Your Business, contact center, customer, Sales
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