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Roto-Rooter needed to improve the efficiency of its radio-based dispatch system for service technicians. Using ASNA Visual RPG and DataGate from BluePhoenix, Roto-Rooter was able to build a new Web services-based “service-dispatch” application and equipped its technicians with GPS-enabled mobile phones to better automate its dispatch processes. This case study describes how the new application system allows Roto-Rooter to:
  • provide better and faster customer service
  • increase revenue to the company, since the technicians are able to complete more service calls in a day
  • be more efficient in handling calls and data and helping dispatchers make the best service assignments

Keywords
Case Study: Roto-Rooter Unclogs its Dispatch System with System i .Net Extension, Blue Phoenix, Blue Phoenix Complimentary Case Study, ASNA Visual RPG, DataGate from BluePhoenix, Roto-Rooter, customer service center, Web services-based “service-dispatchÂ
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Case Study: Roto-Rooter Unclogs its Dispatch System with System i .Net Extension
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