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As an IT Infrastructure and Operations (I&O) leader you understand the business and IT impact of Service Management and Automation (SMA). SMA done right will improve staff productivity, increase the quality of services, reduce operational costs, and improve the overall IT organization's reputation with the business. That is why building the business case to secure funding and executive support for SMA is critical.

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ServiceNow, ServiceNow:On-Demand Webinar, Building a Business Case for Service Management & Automation, service management, it automation, infrastructure and operations, it leaders, it executives, it infrastructure, it organization
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