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There's nothing groundbreaking here, but that's kind of the point. Getting back to the basics of customer service is what you need to do. Expanding on those basics and applying them to real-world situations is what makes them work. Take what you learn here and apply it to your business. Remember, customer service is the new marketing; your customers can sell for you or they can sell against you.

With this free eBook you will also receive periodic email updates, tips, and best practices relating to customer experience, customer service, leadership, and word-of-mouth strategies.

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Deliver Bliss, Deliver Bliss:eBook, Angry to Evangelist – Six Steps to Flip the Switch from Angry Customer to Loyal Fan,
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