Desktops, Laptops and OS
Networking and Communications
Servers and Server OS
Software and Web Development
with other members or
your contacts to the community.
+ invite connections
an existing group to participate in the group discussions or
a new group of your own to create discussions around topics of interest to you and your work.
+ create group
new info to your ITmodelbook. You can find white papers, technology reports, business analysis, webinars, presentations and more. You can also share your own authored content and resources you like by adding this info.
+ add resource
Resources you may like
Achieving Customer Centricity in Retail Banks
Share within ITmb
Share This Resource
Share with: Connections
Share with: Groups
However, most banks are ill-prepared to cope with these growing demands. The move towards customer-centricity has for the most part been a half-hearted one, and banks struggle to provide true multi-channel interaction at the front-end with a consistent customer experience. Banks should embrace mobile banking now to address immediate demands, while look to embed real-time analytics into front-office processes to enable stronger decision-making and higher service levels.
Select Subject Area
SAP, SAP:Report, Achieving Customer Centricity in Retail Banks, mobility, social media, customer
The resource is available from the link above.
Latest reports from top IT companies:
© ITmodelbook 2012-2017.