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Unified Communications (UC) represents the evolution of telephony, during which companies have augmented the traditional desk phone with other communications technologies. Buyers may have previously bought a landline solution based solely on capital expenditure, but this approach is now outdated.

This study examines the Total Cost of Ownership (TCO) measured in:
  • Capital costs
  • Implementation and training
  • Ongoing support
  • System administration
  • Networking/long distance usage.
Rather than simply considering the initial price tag, enterprises interested in a unified communications system need to evaluate the complete total cost of ownership over the solution's intended lifespan.

Keywords
ShoreTel, Inc., Aberdeen TCO Benchmarking Study, telephony, Unified Communications
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ShoreTel
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