Desktops, Laptops and OS
Networking and Communications
Servers and Server OS
Software and Web Development
with other members or
your contacts to the community.
+ invite connections
an existing group to participate in the group discussions or
a new group of your own to create discussions around topics of interest to you and your work.
+ create group
new info to your ITmodelbook. You can find white papers, technology reports, business analysis, webinars, presentations and more. You can also share your own authored content and resources you like by adding this info.
+ add resource
Resources you may like
A Guide to Knowledge Management Software for Service and Support
Share within ITmb
Share This Resource
Share with: Connections
Share with: Groups
Done right, knowledge management can help customer service and support staff deliver faster, more consistent, more satisfying answers. It can empower customers to resolve their own issues, cost-effectively, through self-service. And it can provide the Voice of the Customer (VoC) insights needed to improve products, services and loyalty.
Yet for all the benefits, the software category is marked by confusion.
Many solutions purport to be "KM" and the term means many different things to different people. This paper clarifies some of the many product categories that are called "knowledge management" and helps business buyers identify which might be right for them.
Select Subject Area
Consona Corporation, Consona Corporation:White Paper, A Guide to Knowledge Management Software for Service and Support, service and support, empower customers, it solutions
The resource is available from the link above.
Latest reports from top IT companies:
© ITmodelbook 2012-2017.