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MetricNet, a leading source of online benchmarks and a pioneer in call center benchmarking, identifies and defines the five most important performance metrics for customer support call centers. They provide benchmark ranges for these metrics, and offer a creative approach for combining these metrics into a single, all-inclusive measure of call center performance.
Download here: http://www.metricnet.com/call-center-kpis-defined

Keywords
Call Center KPIs, Call Center Key Performance Indicators, Contact Center KPIs, Contact Center Key Performance IndicaTORS
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Jeff Rumburg | MetricNet
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