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3 Psychologically-based Approaches to Reducing Turnover
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[This guest post was written by Ashley Verrill, an analyst for Software Advice, as well as the managing editor for the Customer Service Investigator blog.]
Many call center operators assume that turnover is just a fact of life. No amount of training or incentive will ever truly mitigate the trend, so why try?
While retention will likely always be a challenge in call centers, researchers have discovered a few psychologically-based tactics that have proven successful. Recently, we interviewed several call center technology experts, hiring strategists and other thought leaders to investigate these emerging trends. We’ve analyzed three here.
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Reduce Turnover, Staffing
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Ashley Verrill | Software Advice
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