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2010-2011 Field Service Industry Trends Report
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Review the results. Learn from your peers. In a recent survey of 300+ field service professionals, most service managers said that when it comes to managing critical field service operations, they do not leverage end-to-end solutions to increase revenues, improve efficiency, and delight customers. Additionally, a majority of those surveyed revealed that they use limited methods, such as emails and phone calls, to share important customer and part information with service partners. These disorganized methods add an additional layer of inefficiency to those organizations' field service management. See their full survey results for more on what companies said about their field service operations.
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ServiceMax, Inc., 2010-2011 Field Service Industry Trends Report, field service, service management, customer
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