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With a true skills-based routing approach, combinations of skills and skill levels defined in agent profiles can be leveraged to match a customer request with the best resource. Register now for this webinar on Wednesday June 5, 2013 2 PM Eastern / 11 AM Pacific. Free yourself from the limitations of legacy/ACD queue based routing. Learn the skills-based routing approach for:
  1. Finding the BEST available agent / associate with the right skill profile and not the longest available agent
  2. Improving operational efficiency
  3. Delivering exceptional customer service and boosting agent satisfaction

Keywords
Genesys Labs, Genesys Labs:Live Webinar, 1-to-1 Customer Service Best Practice #3: Take Your Contact Center Routing Out of the Queue, customer, Customer Service, contact center
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Genesys Labs
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